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SHOP ONLINE - POLICIES AND PROCEDURES
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Store Policies / Procedures
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PAYMENT:
WE ACCEPT MOST FORMS OF PAYMENT: We accept Checks and Money Orders. Checks subject to 4-7 day banking clearance
hold. We accept credit cards through PayPal (Visa, Mastercard, Discover, American Express) for payment. PayPal online
security provides paying through credit card with maximum security and privacy. Credit card orders are authorized on the day
the order is received. Please see Privacy Policy in our STORE site.
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SHIPPING:
Orders are normally shipped within 5 business days (M-F) after your funds have cleared the bank or credit charge. You
will be notified if there is any delays in this schedule. If you request, Express orders will be shipped within 3 business
days (M-F). Shipping to USA locations are by U.S. Parcel Post which is our Preferred Standard method. UPS Ground
or UPS 2nd Day Air mail can be contracted separately and will require an e-Mail or call to us for a quote on shipping/handling
charges. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by US Post Office Global
International First Class mail only. To determine shipping costs for products please go through the process of ordering
an item - you will proceed through the Check Out Process to the Invoice page where shipping charges are shown
along with your purchased item invoiced amount + sales tax if any. International shipments go by US Post Office International
First Class and is automatically calculated based on your Country.
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ORDERERING YOUR
ITEM FOR SHIPPING: You will enter our ONLINE STORE to search out the product item you require.
This is the steps to order a product: (1) Select your item from the "Product" page (Shopping
Cart), then Click "CHECK OUT". (2) The 'Customer Login' page is next. You may 'Create
a New Account' or you may be a Returning Customer. (3) You will be directed to the Customer Information page where
you provide your Name and Address information and ALSO directed to a 'Ship To' page if you Click on
this message: "|_| This will be shipped to a different address ". (4) Once you have added your customer information,
including postal code, click on 'Continue' and you will be directed to CHECK OUT. (5) Shipping is automatically
calculated using Parcel Post (U.S. Post Office web site) or International First Class Mailing fees we have calculated
from the US Post Office for each Country. (6) Your Invoice shows the Cost of the Items Purchased (less any Discount)
and the freight and sales tax (if any). International Shipments will not be charged sales tax, but customers
are responsible for Customs Duties/Tariffs/Taxes, if any, when receiving through your Country's Customs.
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Exchange
Policies / Procedures
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REPLACEMENT: Defective
or damaged merchandise may be returned for replacement within 15 days of receipt.
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EXCHANGES:
Exchanges will be accepted within 15 days of receipt. Exchanges may be made for merchandise only. Exchange will
be made 'in kind' for the original item, such as exchange for a different Model due to fit and function
for your requirement. Shipping on exchanges is the responsibility of the buyer. We require that you E-mail
for pre-approval prior to returning merchandise for exchange. Merchandise must be returned exactly as received, including
original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order
confirmation we E-mailed to you.
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RETURN ITEM FOR CREDIT: A restocking fee of
20% of the item sales price will be deducted from any credit issued to your credit card or by check payable to you if you
return the item, unused and in good workable condition upon inspection by us.
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RETURN
AUTHORIZATION REQUIRED: Please request a "RETURN AUTHORIZATION" by email, fax or phone call to us before returning
the item(s). Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed. We require that
you E-mail for pre-approval prior to returning damaged merchandise for replacement. Please E-mail for pre-approval to:
wes@harbor-innovations.com or contact Customer Service by calling Wes Smith Harbor Innovations 760-956-3598 (M-F 8:00-5:00 Pacific Time)
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SECURE PAYMENT PROCESSING AT ITS BEST.